Privacy Policy
Last updated: September 20, 2026
Spruce Property Management (“SprucePM,” “we,” “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose and protect personal information obtained through sprucepm.com and related communications. It primarily applies to website visitors and individuals who contact us about our services. Additional terms, agreements or notices may apply once a formal property management or service relationship begins.
Information We Collect
Information You Provide
When you submit an inquiry or communicate with us, we may collect information such as:
- Your name and email address;
- The location, type and number of units associated with a property;
- The property management services in which you are interested;
- Information you include in a message or inquiry; and
- Other information you voluntarily provide during subsequent communications.
Please do not submit sensitive personal, financial or tenant information through the website contact form unless we specifically request it through an appropriate method.
Website and Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- Internet Protocol address;
- Browser and device information;
- Pages visited and time spent on the website;
- Referring website or traffic source;
- General geographic information; and
- Website interactions, such as page views and scrolling.
This information may be collected through server logs, cookies and analytics technologies.
How We Use Personal Information
We may use personal information to:
- Respond to questions and service inquiries;
- Assess whether our services may be suitable for a property or owner;
- Communicate about requested or potential services;
- Operate, secure and improve the website;
- Understand website traffic and how visitors use the website;
- Maintain appropriate business and communication records;
- Prevent misuse, spam, fraud or security incidents; and
- Meet legal, regulatory or contractual requirements.
We limit our collection and use of personal information to purposes that a reasonable person would consider appropriate in the circumstances.
Cookies and Google Analytics
Our website may use cookies and similar technologies to support website functionality, remember consent preferences and understand website use.
We use Google Analytics through Site Kit by Google to collect aggregated information about website traffic and visitor interactions. Google Analytics may use cookies or similar identifiers to collect information such as pages visited, device and browser type, approximate location and traffic source.
You can accept or decline optional analytics cookies using the cookie-consent controls displayed on the website. Your choice can be changed through the available cookie settings.
Information processed by Google is also subject to Google’s own privacy practices. More information is available at:
Google also provides an Analytics opt-out browser add-on:
Consent and Your Choices
By providing personal information directly to us, you consent to its collection, use and disclosure for the purposes identified at the time of collection or as otherwise permitted or required by law.
You may withdraw consent to certain uses of your personal information, subject to legal, contractual and operational limitations. Withdrawing consent may affect our ability to respond to an inquiry or provide a requested service.
Cookie and analytics preferences can be managed through the website’s consent controls or through your browser settings.
When Information May Be Shared
We do not sell or rent personal information.
We may share limited information with service providers that help us operate the website and communicate with visitors, including website hosting, email, form-processing, security and analytics providers. These providers may only use the information as necessary to provide their services or as otherwise permitted by their own terms and applicable law.
Information may also be disclosed:
- With your consent or at your direction;
- To professional advisors or contractors where reasonably necessary;
- To investigate fraud, security concerns or misuse;
- To comply with a legal requirement, court order or lawful request; or
- To protect our rights, property, operations or the safety of others.
Processing Outside Canada
Some service providers, including Google and website technology providers, may process or store information outside Canada. Information handled in another jurisdiction may be subject to the laws and lawful access requirements of that jurisdiction.
Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business records and meet legal, contractual or regulatory requirements.
Information that is no longer required will be securely deleted, destroyed or anonymized where reasonably practical.
Safeguards
We use reasonable administrative, technical and organizational safeguards appropriate to the sensitivity of the information in our possession. However, no website, email system or electronic transmission can be guaranteed to be completely secure.
Access and Correction
You may request access to the personal information we hold about you or ask that inaccurate information be corrected. We may need to verify your identity before completing a request.
Access may be limited where permitted or required by law, including where disclosure would reveal confidential information or personal information about another individual.
Third-Party Websites
Our website may contain links to websites operated by other organizations. We are not responsible for the content, security or privacy practices of third-party websites. You should review their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy when our services, technology or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
Questions, privacy requests or concerns may be directed to:
Spruce Property Management
Email: clayton@sprucepm.com
Website: https://sprucepm.com/contact/